Customer Profiles, Refunds, Cancellations

This section will explain the Customer profile page.

The image below shows a typical customer profile in Stripe:

• Subscriptions shows their history of recurring subsriptions.
• This will show what the Product is and whether this is Active, Cancelled or Inactive
• This will also show the billing frequency, their next invoice and their price.
• The subscription can be cancelled on the right hand side (see image below):

In the below image, you can see the Customer's transactions, and whether this was successful or unsuccessful. Hovering over the ‘unsuccessful’ flag will show the reason for the failure. i.e. insufficient funds, expired card.

The transaction can be refunded here too via the 3-dot button on the right hand side.

Below this we can also see the customer's saved payment method(s).

In the next section we can see the user's Entitlement section. These are the Features attached to the Package in section 1 of this guide.

In this case, the Annual Plan gives the entitlement paid.

This allows us to check if a user has the correct entitlement.